Vision, Mission & Values
- Home
- Vision, Mission & Values
Our Vision
To be a global leader in business process outsourcing by delivering transformative customer experiences, driven by innovation, technology, and people-first strategies.
Our Mission
At DakshOne, our mission is to empower businesses across industries with reliable, efficient, and customer-focused BPO solutions. We are committed to enhancing operational excellence and helping our clients build meaningful relationships with their customers through tailored support, skilled talent, and cutting-edge technology.
Our Core Values
Driven by Principles, Defined by Excellence
At DakshOne, our core values shape every interaction and decision we make. We are committed to integrity, innovation, and customer-centricity to deliver exceptional results consistently.
Customer-Centricity
We place the customer at the heart of everything we do, ensuring every interaction adds value and builds trust.
Integrity
We operate with honesty, transparency, and accountability in all our engagements—with clients, partners, and our team.
Innovation
We continuously explore new ideas, tools, and approaches to deliver smarter and more effective solutions.
Excellence
We are committed to high performance, precision, and quality in every service we provide.
Collaboration
We believe in the power of teamwork—internally and with our clients—to achieve shared success.
Agility
In a rapidly evolving business environment, we stay adaptable and responsive to our clients’ changing needs.
Who We Are
DakshOne is a future-ready BPO and customer experience partner, offering end-to-end outsourcing solutions tailored to global business needs.
Headquartered in Bangalore, India we specialize in delivering scalable voice, non-voice, technical support, and back-office operations across industries.
Our Legacy & Leadership
- DakshOne is the brainchild of a seasoned entrepreneur with:
- Over 20 years of proven leadership in the BPO, Staffing & Education sectors.
- A strong foundation in BPO operations, hiring, and service delivery management
- A professional journey that started with Top Corporate Giants and led to the founding of multiple successful ventures in recruitment and education
- A distinguished academic background as an IIM alumnus and a PhD in Management
Our leadership team collectively brings decades of cross-domain expertise and has served in senior roles at leading BPO and ITES companies across:
Telecom
Logistics
Banking & Financial Services (BFSI)
Healthcare
E-commerce
Technology & Many More
This experience gives us a deep understanding of client expectations and equips us to deliver outcomes that matter — on time, with precision, and at scale.
What Sets Us Apart
We’re not just another outsourcing company. DakshOne is built on three powerful pillars:
1. Backed by a Top Business School
We are supported by one of Bangalore’s leading business schools, ranked among the Top 100 in India by the Times of India, giving us direct access to emerging talent and academic innovation.
2. Supported by In-House Recruitment Expertise
Our dedicated recruitment firm ensures rapid, high-quality talent acquisition for every client process. Whether IT or non-IT, we bring the right people on board — fast.
3. Led by Proven Industry Experts
Our leadership team has hands-on experience managing large-scale operations, client relationships, and workforce development programs across global BPO leaders.
Our Journey
At DakshOne, excellence isn’t just a goal — it’s a legacy built over decades. Our story is rooted in deep industry expertise, entrepreneurial spirit, and a relentless drive to empower talent and transform businesses.
2001 – BPO Expertise Begins
It all started with a passion for customer service. We began our journey in the BPO industry, learning the ropes, mastering global operations, and understanding what it takes to deliver world-class support.
2005 – Recruitment Company Founded
Seeing the growing demand for talent, we launched our first recruitment firm, helping companies find the right people — and helping people find the right opportunities.
2009 – A Leap into Education
We ventured into academia with the launch of our Business School, nurturing future leaders with industry-relevant knowledge and real-world skills.
2015 – Aviation & Animation Training School
Our mission to skill India took flight — quite literally — as we introduced specialized training programs in aviation and animation, opening doors to exciting new careers for young aspirants.
2020 – Second Staffing Company Launched
Even in challenging times, we stayed ahead of the curve. Our second staffing firm was launched to meet the evolving needs of businesses and job seekers in a rapidly shifting employment landscape.
2025 – DakshOne is Born
Every milestone has led to this moment. DakshOne Global Services emerges as the culmination of years of experience, bringing together our expertise in BPO, recruitment, education, and training — to deliver cutting-edge solutions in customer experience and workforce management.
Our Commitment to Quality & Compliance
DakshOne operates with a relentless focus on quality, data integrity, and service excellence. We are proud to be:
* ISO 9001 Certified – Quality Management Systems
* ISO 27001 Certified – Information Security Management
* CMMI Level 3 Certified – Process Maturity and Capability
Why Clients Choose Us
* Experienced Leadership with global exposure and operational insight
* Scalable Solutions tailored to evolving business needs
* Access to Talent via our business school and in-house hiring engine
* Agile Operations with a focus on results, compliance, and transparency
* Cost-Efficient, High-Impact Delivery Models
Partner with DakshOne — where experience meets execution, and every client engagement is a commitment to excellence.