Infrastructure & Tech
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State-of-the-Art Infrastructure
Our delivery centers are designed with efficiency and employee experience in mind. Every element — from floor layout to workstation ergonomics — is optimized to support high-performance operations and uninterrupted workflows.
Fully Equipped Workstations
- Dual monitors, noise-canceling headsets, and high-speed machines for maximum productivity.
High-Speed Internet & Redundant Connectivity
- Multiple internet service providers, leased lines, and automatic failover systems ensure 99.99% uptime.
24/7 Power Backup
- With UPS and generator backup systems, we guarantee zero operational downtime.
Secure Server Rooms
- Restricted access, climate control, and surveillance to safeguard critical systems and data.
Business Continuity Ready
We are equipped with robust disaster recovery and business continuity plans. In the event of any disruption, our systems, teams, and protocols are prepared to maintain service levels without compromise.
At DakshOne, our infrastructure is more than just a backbone — it’s an enabler of performance, quality, and growth. Whether you’re scaling fast or seeking a dependable partner, we provide the tech and tools to power your business forward.
Next-Gen Technology Stack
We don’t just adopt technology — we leverage it strategically to deliver smarter outcomes.
Omnichannel Communication Tools
Voice, email, chat, and social media support through integrated platforms.
Cloud-Based Solutions
Scalable, secure, and flexible operations using leading cloud technologies.
CRM & Ticketing Integrations
Seamless integration with popular CRM systems for real-time data access and customer management.
AI & Analytics
From sentiment analysis to performance dashboards, we use data to drive efficiency and enhance customer experiences.
Data Security & Compliance
Our IT framework follows global standards including GDPR and ISO protocols, ensuring complete confidentiality and data protection.